Dll — Copc

// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);

#endif

Below is a of a Windows DLL written in C that could serve as a starting point for COPC-related functionality (like logging an interaction, tracking service level, or computing adherence).

static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0; COPC DLL

// Dummy internal logging static void logEvent(const char* msg) char buf[512]; SYSTEMTIME st; GetLocalTime(&st); sprintf(buf, "[%02d:%02d:%02d] COPC: %s\n", st.wHour, st.wMinute, st.wSecond, msg); OutputDebugStringA(buf); // logs to debug output / can write to file

It exports a few functions that could be used by a CTI or reporting system. #ifndef COPCDLL_H #define COPCDLL_H #ifdef BUILDING_COPC_DLL #define COPCDLL_API __declspec(dllexport) #else #define COPCDLL_API __declspec(dllimport) #endif

// Cleanup resources COPCDLL_API void __stdcall CopcShutdown(void); // Get current service level for a skill (e

double __stdcall CopcGetServiceLevel(const char* skillGroup) // Dummy implementation: always return 85.0% // Real: compute answered within threshold / total offered return 85.0;

cl /LD /DBUILDING_COPC_DLL copc_dll.c /FeCOPC.dll

void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0; tracking service level

auto init = (COPCDLL_API int(__stdcall*)(const char*, const char*))GetProcAddress(dll, "CopcInit"); auto start = (COPCDLL_API int(__stdcall*)(const char*))GetProcAddress(dll, "CopcLogStart"); auto end = (COPCDLL_API int(__stdcall*)(const char*, int))GetProcAddress(dll, "CopcLogEnd"); auto sl = (COPCDLL_API double(__stdcall*)(const char*))GetProcAddress(dll, "CopcGetServiceLevel");

// Log an interaction start (call, chat, etc.) COPCDLL_API int __stdcall CopcLogStart(const char* interactionId);