English For Business Communication Audio Mp3 Free ✔ | Simple |

"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"

"I hear your concern." Use this to show empathy. Do not say "You are wrong." Say "I hear your concern."

Alright. Send me the contract with those extras.

[SOUND EFFECT: Phone ringing once, then click] English For Business Communication Audio Mp3 Free

I hear your concern. And I really appreciate your loyalty over the past two years.

That doesn’t help me. Can you give me a discount or not?

Let me check one more thing... [pause] ...I see you qualify for a free onboarding session next quarter. That is a $200 value. So together, that’s $299 in benefits. "I cannot finish by 3 PM

Let’s review three key phrases from that call.

"What I can do is..." This is positive language. Focus on solutions, not problems.

"Would that add value for you?" This is a professional way to check if your offer is acceptable. Do not say "You are wrong

Welcome to Business English Power Up . Today’s topic: Handling a customer who wants a discount you cannot give.

Premium support? What does that include?