Three magic words: “I understand why you feel that way.” Sympathy disarms anger and lowers defenses.
A smile says, “I like you. You make me happy.” It’s a simple, non-verbal signal of warmth. No one wants to engage with a frown. How To Win Friends And Influence People Dale Carnegie
Stop and ask, “How would I feel if I were them?” Empathy is a superpower in persuasion. Three magic words: “I understand why you feel that way