Once you confirm this transaction is legitimate, we will release it for processing and restore full access to your card.
The transaction triggered a security rule (e.g., unusual location, amount exceeds normal pattern, merchant category mismatch with spending habits).
[Date] Customer: [Name / Account #] Merchant: [Name] Amount: [Amount] Once you confirm this transaction is legitimate, we
If this transaction was not authorized by you, please let us know right away so we can cancel this card and prevent any further unauthorized use.
To release it, I just need to verify that you made this charge. Can you confirm the last four digits of your card and the amount? Once confirmed, I’ll approve the transaction and your card will work normally again.” To release it, I just need to verify
We noticed an unusual transaction on your credit card ending in [XXXX] at [Merchant Name] on [Date] for the amount of [Amount]. As a security precaution, we have temporarily withheld this transaction.
Transaction withheld pre-authorization. Card status set to “temporarily restricted.” As a security precaution, we have temporarily withheld
Sincerely, [Bank/Card Issuer Name]
Here’s a draft write-up you can use to communicate this issue to a customer, a bank, or your internal team, depending on who the recipient is.
Transaction withheld – Security flag – [Customer ID / Transaction ID]
Dear [Customer Name],